Introducing the Consumerist Archives

Introducing Consumerist. As of , Consumerist no longer is producing the fresh new posts, however, please browse through our archives. Here you’ll find several ages worth of blogs towards the that which you from how to avoid dodgy scams to composing good criticism page. Below are a few a number of our better moves lower than, mention new classes listed on the remaining-hand region of the page, otherwise see to have critiques, recommendations, and you may user development.

It’s a large save to acquire anybody during the an enormous, effective company who’s type, helpful, and able to solve your dilemmas. Unfortunately, audience Flowers unearthed that even though you’re kind and you can beneficial, that doesn’t mean that you should not document your discussions using them but if one thing go unbelievably completely wrong.

I am writing with the expectation that someone else you are going to understand my personal story and never make my personal error. I have had an abundance of difficulties paying my bills this season. We went within the with my parents in November to acquire things in check. Among enterprises I owed currency so you can was Citibank Student Loans. At long last contacted her or him during the mid-december to try to build anything best so my personal loan would not enter standard. The client solution representative couldn’t had been friendlier. After i produced a repayment to the financing over the phone, she said she had place myself up on an installment bundle, one to provided We proceeded to invest a similar count each month, my financing would not default. She need me a Merry Xmas ahead of I hung up new mobile massively alleviated.

Last week, I called Citibank again to make another payment on my loan by the appointed date, as she had instructed. The very friendly customer service rep told me that my loan was https://paydayloan4less.com/payday-loans-pa/ in the process of being sent to collections, but that I could call Citibanks’ default department to make a payment. I called the number prepared to pay 300% of the payment I owed to keep this from happening, 800-XXX-9977. No one answered. The call went to voicemail. And the voicemail box of the number was full. I just tried it again, and it’s still full. [That’s because the correct number is (800) 967-8877. -Ed.]

I called the main citibank matter right back, describing which i wanted to build a cost. They simply told me to save calling new standard place of work all the hr roughly up to it emptied the voicemail box. After four hours, At long last kept an excellent voicemail which had been came back another day once i was a student in an excellent healthcare provider’s appointment. I titled again to depart good voicemail you to night, being sure to keep my personal phone toward myself constantly and so i you’ll address them. They called right back another afternoon. The customer solution rep I spoke to help you informed me you to definitely my financing was provided for selections regarding 3 months since i have got history spoke in order to citibank, she claimed they’d no list of every fee package, and you may informed me they’d the ability to upload my personal financing out to choices if they decided to. Once i protested, inquiring if they had one recording or computer number of your discussion I got toward user, and wonder-hit which they entirely ignored our contract, the consumer provider representative immediately changed this lady tone in order to yelling at the me over the telephone, discussing most brutally it absolutely was all totally my fault getting not paying. I waited for a lengthy period to learn how many brand new range institution to-name just before I hung-up the device practically when you look at the rips. I am today seeking to achieve the range business therefore i can be start to clean up my credit rating, slowly. I know that i need to have already been purchasing a whole lot more sooner or later, but one should not replace the simple fact that they generated an agreement with me, immediately after which broke they after, best? Really don’t even comprehend in which my past percentage ran, if it’s regarding citibank system otherwise on the collection company. Each of my personal suggestions could have been taken off my personal online account. I became extremely attempting to make that it functions.

I’m hoping one to anyone having trouble and then make payments in order to citibank college student funds records every talks he has which have customer support agents. I was thus naive, and you may trusted one to including a big providers would not totally lay to me. I really hope which you help anyone else understand to not build a similar mistake.

To stop Education loan Standard At Citibank: A cautionary Tale

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